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use cases route-support-ticket

operations ✦ 80~30 min setupbeginnerRe-check live TypeSafe / Gateway pricing. No invented free credits.

Route a support ticket

Placeholder: mirror the Vercel Gateway sample shape (shared state, multiple typed questions). Not a production recipe.

Source: Vercel changelog ↗ ✓ verified 2026-09-19
1

Copy the prompt below.

2

Paste it into Grok — open your Jev and send it as your first message.

3

Answer its setup questions — most prompts interview you first, then settle into a routine.

The prompt

Prompt 
OUTLINE ONLY — Not a production recipe.

When to use: triage inbound support text.
Inputs (state): ticket subject + body (+ optional CRM fields).
Question sketch:
- queue: Choice (Billing / Account / Technical / Close)
- priority: Score or ordered Choice
- refund_review: Boolean
Confidence policy: automate only above your calibrated threshold; else human queue.
Links: https://vercel.com/changelog/typesafe-ai-jev-now-available-on-ai-gateway

Needs access to: typesafevercel-ai-gateway

How it's set up

  1. Get TypeSafe or Gateway access.
  2. Encode questions + thresholds in one config file.
  3. One evaluate call per ticket.
  4. Branch in your code — Jev does not write the reply.

Not a production recipe.

Why it works

Matches the public Gateway evaluate example shape without inventing benchmarks.

This use case was collected from the public Jev community and is credited to its original author. Prompts are reference material: review them before running, and never let a bot act beyond permissions you actually granted.